Introduction Our company and all its brands respect your privacy and are committed to protecting it by adhering to this Privacy Statement.
This Privacy Statement (hereinafter referred to as the “Privacy Statement”) describes the types of information we may collect, use, maintain, protect, disclose, or otherwise process about you when you visit our website, install, and use mobile applications (hereinafter referred to as “Applications”) downloaded from authorized distribution sites (such as the Apple App Store® or Google Play Store®) (including when you make purchases on our website or Applications), and our practices regarding the collection, use, maintenance, protection, disclosure, or other processing of that information.
This policy applies to the information we collect:
on our website;
through our Applications;
emails, text messages, and other electronic messages exchanged between you through any medium; and
when you interact with our advertisements and applications on third-party websites and services, if those applications or advertisements contain links to this policy.
This policy does not apply to information collected in the following ways:
We may contact us offline or otherwise, including on any other website operated by any third party;
Any matter relating to our or any of our affiliates or subsidiaries, concerning your or any other individual’s work or potential work with us; or
Any third party, including through any application or content (including advertisements) that may be linked to or accessible from the website or application.
Please read this Privacy Statement carefully to understand our policies and practices regarding your information and how we will handle it. If you do not agree to our policies and practices, you may choose not to use our website and application. By accessing or using our website or application, you agree to this Privacy Statement. This Privacy Statement may be updated from time to time (see “Changes to the Privacy Statement”). Your continued use of our website or application after we make changes will be deemed as acceptance of those changes, so please check this Privacy Statement periodically for the most up-to-date information.
Children under 18 years of age
Our website and application are not intended for children under 18 years of age. No person under 18 years of age may provide any information to the website or application. We do not knowingly collect personal data from children under 18 years of age. If you are under 18 years of age, please do not use our website or applications, and do not provide any information on them, including your name, address, phone number, email address, or any screen name or username you may use. If we discover that we have collected or received personal data from a child under 18 years of age without verifying parental consent, we will delete that information.
Information We Collect About You and How We Collect It
In this Privacy Statement, “personal data” means any information that can identify, associate, describe, reference a particular person or device, or that can be reasonably associated directly or indirectly with a particular person or device. However, personal data does not include any de-identified or aggregated information.
Generally,
we collect personal data from a variety of sources, including:
directly from when you provide it to us;
information is automatically collected when you browse or use the website and/or applications;
information we create about you when you use our website or applications (including information created when you make a purchase on our website or applications);
we obtain information from third parties, such as our e-commerce website providers and payment processors, to process your purchases.
Information You Provide to Us
When you visit or use our websites or applications, we collect the following types of personal data directly from you: your real name, billing and shipping address, email address, phone number, credit or debit card information, and date of birth (if you join our rewards program). In addition, we collect other types of information you provide when completing surveys, other website forms, or through communications with us.
Our payment processors may also collect your payment information via debit cards, credit cards, or other payment methods we accept (see our terms of sale). We only receive a tokenized version of this payment information, and this version is only used by our payment processors to process your repeat purchase transactions.
The personal data we collect through our websites and applications includes:
Information you provide by completing forms on our websites or applications. This includes information you provide when shopping, joining our rewards program, posting content, or requesting other services (including customized services). We may also request information from you when you participate in contests or promotions we sponsor, or when you report issues with our website, app, or products;
If you contact us, we will retain records and copies of your communications (including your email address);
Your responses to questionnaires we may ask you to complete for research purposes;
We will record details of your transactions and order fulfillment through our website or app. You may need to provide payment information before placing an order through our website or app;
Your search queries on the website or app.
You may also provide user comments, images, and other information for publication or display in public areas of the website or app (hereinafter referred to as “Publish”), or for transmission to other users or third parties on the website or app (collectively, “User Contributions”). You publish User Contributions and transmit them to others at your own risk. We cannot control the behavior of other website users with whom you may choose to share User Contributions. Therefore, we cannot guarantee that your User Contributions will not be viewed by unauthorized persons.
Information We Collect Through Automated Data Collection Technologies
When you browse and use our websites or applications, we may use automated data collection technologies to collect some personal data about your interactions with our websites or applications, including information about your device, browsing behavior, and patterns. This includes:
Details of your visits to and use of our websites or applications. This includes: browsing history, search history, traffic data, location data, security logs and other logs, source/exit pages, the date and time you visited our website, error messages, clickstream data and other communication data, and resources you access, use, or otherwise interact with on or through the website or application;
We use IP-based geolocation information to provide location services for our websites and applications;
Information about your computing device and internet connection, such as your IP address, operating system, device manufacturer and model, and browser type.
The information we automatically collect may contain personal data, or we may associate it with personal data we collect through other means. This helps us improve our website and applications and provide better, more personalized services by:
estimating our audience size and usage patterns;
storing your preference information;
targeting ads to you based on your activity on our website, applications, and other online activities;
we record your activity (including keystrokes, mouse clicks, screen touches, and scrolling) on any or all pages of our website and applications for analysis and debugging purposes;
customizing our website and applications to your personal interests;
speeding up searches;
identifying you when you revisit our website and applications.
For detailed information on our automated data collection technologies and the specific cookies we use, please see our Cookie Consent Manager, which you can access at any time by clicking the “Cookies” link on our homepage.
The technologies we use for automated data collection may include:
Cookies (or browser cookies). A cookie is a small file stored on your computer’s hard drive. Cookies will be issued by our systems when you visit our website or use our applications unless you have adjusted your cookie preferences in our Cookie Consent Manager or adjusted your browser settings to reject cookies. Our websites and applications may use session cookies and persistent cookies:
Session Cookies. Each time you visit our website or use our applications, a session cookie containing a unique, encrypted identifier is placed on your device. These session cookies allow us to uniquely identify you when you use our websites and applications, and allow us to maintain your login session, shopping cart, and process your transactions. Session cookies are required to use our websites and applications, and they are deleted when you log out, close your website browser window, or close the application.
Persistent Cookies. When you visit our websites and applications, persistent cookies containing unique identifiers may be placed on your device. These cookies are used to track aggregate statistics of user activity, save your preferences, and deliver targeted or behavioral advertising to you based on your activity on our websites and applications. The duration these cookies remain on your device may vary depending on the cookie.
You can refuse all or some browser cookies using our Cookie Consent Manager. You can also set your browser or mobile operating system to refuse all or some browser cookies, or to receive an alert when a cookie is received. However, if you do not consent to our use of cookies through your browser or mobile operating system settings, you may not be able to access certain parts of our website or applications.
Web Beacons. Our website pages, application screens, and emails may contain small electronic files called web beacons (also known as transparent GIFs, pixel tags, and single-pixel GIFs). These files allow our brand to track the number of users who have visited these pages or screens or opened emails, and for other related statistical purposes (such as recording the popularity of certain website content and verifying the integrity of systems and servers).
Website interaction and performance monitoring tools. Our website may also use interaction and/or performance monitoring tools (sometimes called tracking scripts, analytics tools, session replay tools, or heatmap tools). These tools execute code in your web browser to help us collect data about your use of our website pages and content and your interactions with them. This may include recording your mouse movements, keyboard inputs, navigation paths, other actions you perform on our website, and information automatically transmitted from your web browser to our website, such as information about your operating system, computer hardware, and browser preferences.
Third-party use of cookies and other tracking technologies
Some content or applications on our website or applications are provided by third parties, including ad networks and servers, analytics service providers, social media companies, and application providers. These third parties may use cookies alone, or in combination with web beacons or other tracking technologies, to collect information about you when you use our websites and applications. The information they collect may be linked to your personal data, or they may collect information about your online activity on different websites and other online services, including personal data. They may use this information to serve you interest-based (behavioral) advertising or other targeted content.
We have no control over these third-party tracking technologies and how they are used. If you have any questions about advertising or other targeted content, please contact the relevant provider directly. For information on how to opt out of receiving targeted advertising from various providers, please see “Options on How We Use and Disclose Your Information.”
By continuing to allow us to use any of the technologies described above, you consent to our recording of your mouse movements, scrolling, screen touches, keystrokes, navigation paths, interactions and communications you may make while using our websites or applications (including information related to your visits to or access to any audiovisual materials offered on or through the website), and other actions you take on or through the website or application, and consent to our disclosure of such recorded information to third-party providers of such tools.
Information We Create About You
We may also create certain information about you. When we associate this information with your other personal data, we treat it as personal data. This information includes: customer ID, records of personal property, products, or services you have purchased, acquired, or considered purchasing, or other purchase or consumption history or preferences, which may include information about items you have added to or left in your shopping cart.
Information We Collect from Third Parties
We may collect personal data from third parties, such as our e-commerce service providers and payment service providers. When we associate this information with your other personal data, we treat it as personal data. This information may include: real name, shipping address, email address, phone number, and tokenized payment information used only by our e-commerce service providers or payment processors (for adding purchases or processing your returns). We currently use Shopify to host our website and process your payments.
Disclosure of Your Personal Data
We will not share, sell, or otherwise disclose your personal data for any purpose other than those described in this Privacy Statement. However, we may disclose anonymized or aggregated information about our users, as well as information that cannot reasonably identify any individual, without any restrictions.
We may disclose personal data that we collect or that you provide, as described in this Privacy Statement:
For our brands, subsidiaries, and affiliates;
We may disclose your information to contractors, service providers, and other third parties to support our business. These entities provide IT and infrastructure support services, transportation services, and e-commerce and payment processing services.
To provide information to third-party cookie and other tracking technology providers to enable us to provide analytics and cross-context behavioral advertising services;
For the purpose for which you provide the item;
For any other purpose we disclose when you provide the information; and
With your consent.
We may also disclose your personal data:
To comply with any court orders, laws, or legal processes, including responding to any requests from government or regulatory bodies;
To enforce or apply the terms of use, license agreements, sales terms, and/or other agreements of our websites and applications, including for billing and collection purposes; and
If we believe that disclosure is necessary or appropriate to protect the rights, property, or safety of our company, our brands, affiliates, subsidiaries, customers, or others, we will disclose information. This includes exchanging information with other companies and organizations for fraud prevention and credit risk mitigation.
Regarding how we use and disclose your information, you have the option to:
We have no control over the collection and use of your information by the third parties described in the “Information Disclosure” section above. Where possible, these entities are obligated to use this data only to provide services to us and to maintain strict confidentiality. However, these third parties may, for their own purposes, aggregate the information they collect with information from other customers.
Furthermore, we are committed to providing you with options regarding the personal data we collect from you. We have established mechanisms to allow you to control your personal data:
Tracking technology. We may use certain tracking technologies to record your activity on our website and applications, as well as other online activities, and such records may be disclosed and processed by third parties that provide such technologies. This helps us understand users and their use of our website and applications. You can disable these technologies through our Cookie Consent Manager. You can access this manager by clicking the “Cookies” link at the bottom of any page on our website or on the application preferences page, and disable our use of analytics cookies and similar technologies. You can also set your browser or mobile operating system to refuse all or some browser cookies, or to receive an alert when a cookie is received. However, if you disable or refuse cookies in this way, please note that some parts of our website or applications may become inaccessible or malfunction. By not disabling these technologies, you consent to our use of your personal data in this manner and to our recording of your activity on our website and applications and its disclosure to third-party cookie providers.
Targeted and Behavioral Advertising. Our website and applications may use certain technologies, including cookies, to show you advertisements based on your activity on our website or applications, as well as other online activities. You can disable these technologies through our Cookie Consent Manager. You can access the Cookie Manager by clicking the “Cookies” link at the bottom of any page on our website or in the preferences page of our application, and disable our use of advertising cookies and similar technologies. You can also set your browser or mobile operating system to refuse all or some browser cookies, or to receive an alert when cookies are received. If you disable or refuse cookies in this way, please note that some parts of our website or application may be inaccessible or not function properly.
From promotional offers. We may use your contact information to promote our own products and services (with your explicit consent if necessary). If you do not wish for us to use your contact information to promote our own products and services, you can opt out by checking the relevant checkbox on the form on which we collect your personal data, or otherwise obtain your consent.
We cannot control whether third parties collect or use your information to serve interest-based advertising. However, these third parties may provide ways for you to opt out of the collection or use of such information.
Accessing, correcting, and deleting your personal data
You can log in to the website and visit your account profile page to view and change some of your personal data.
If you remove your user-contributed content from the website, copies of that content may remain in cached and archived pages, or may have been copied or stored by other website users. Proper access to and use of information provided on the website, including user-contributed content, is governed by our Terms of Use.
Your place of residence or jurisdiction may grant you additional rights and choices regarding your personal data. Please see “Privacy Rights in Specific Jurisdictions” for more information.
Privacy Rights in Specific Jurisdictions
The laws of certain jurisdictions may grant you additional rights regarding our use of your personal data. If you are a resident of or located in one of these jurisdictions, please see the privacy appendix for your jurisdiction that is attached to this privacy statement for any other rights you may have.
Your California Privacy Rights
If you are a resident of California, you have the additional rights described in the California Privacy Appendix.
Your Canadian Privacy Rights
If you are a resident of Canada, you have the additional rights described in the Canadian Privacy Appendix.
Your GDPR (EEA, Switzerland, and UK) Privacy Rights
If you are located in the EEA, Switzerland, or the UK, you will have the additional rights described in our GDPR Privacy Appendix.
Your Nebraska Privacy Rights
If you are a resident of Nebraska, you will have the additional rights described in the Nebraska Privacy Appendix.
Your Texas Privacy Rights
If you are a resident of Texas, you will have the additional rights described in the Texas Privacy Appendix.
Your Utah Privacy Rights
If you are a resident of Utah, you will have the additional rights described in the Utah Privacy Appendix.
Do Not Track Signals and Global Privacy Control Signals
We may also use automated data collection technologies to collect information about your online activity over a period of time and on third-party websites or other online services (behavioral tracking). Some web browsers allow you to send signals to websites and online services indicating that you want them to “not track” your online activity. Currently, we do not respond to such signals and do not modify the information we collect or how we use information based on whether such signals are sent or received.
Some web browsers and browser extensions allow you to broadcast Global Privacy Control Signals (“GPC Signals”) as per https://www.globalprivacycontrol.org. Our website aims to respect GPC Signals, and/or we may limit the personal data or other information we collect, and how we use and disclose your personal data or other information, depending on whether your browser or device sends and receives such signals.
Data Security
We, along with our e-commerce providers and payment processors, have taken steps to protect your personal data from accidental loss and unauthorized access, use, alteration, and disclosure.
The security of your information also depends on you. If you have obtained (or chosen) a password for accessing specific parts of our website and applications, it is your responsibility to keep that password confidential. Do not share your password with anyone. We strongly recommend that you exercise caution when posting information in public areas of our website and applications (such as product reviews). Information you share in public areas may be viewed by any user of the website and applications.
Unfortunately, transmitting information over the internet is not absolutely secure. While we have taken steps to protect your personal data, we cannot guarantee the security of the personal data you transmit through our website or applications. You assume all risks associated with any transfer of your personal data. We are not responsible for any actions that circumvent the privacy settings or security measures of our website or applications.
Consent to Processing Personal Data in the U.S.
To provide you with our website and applications, we may send and store your personal data in countries other than your country of residence, including countries that may not provide or offer an equivalent level of data protection. Your personal data may be processed and stored in the United States, and U.S. federal, state, and local governments, courts, law enforcement agencies, or regulatory bodies may be able to access your information under U.S. law. By using our website or applications, you acknowledge that you have read and understood the foregoing and consent to the storage and processing of your personal data in countries other than your country of residence, including the United States.
Your personal data will only be transferred to other countries as required or permitted by applicable data protection laws, provided that appropriate security measures have been taken to protect your personal data. To ensure that your personal data is processed in accordance with this privacy statement, we will enter into data protection agreements with all other recipients of your personal data when transferring it to third parties.
Privacy Statement Changes
We may change this Privacy Statement at any time. Our policy is to post any changes to this Privacy Statement on this page and to notify you of any updates on the website homepage and application home screen. If we make significant changes to how we handle your personal data, we will notify you by email (sent to the email address specified in your account) and/or by posting a notification on the website homepage and application home screen. The last revision date of this Privacy Statement is located at the top of the page. It is your responsibility to ensure that we have your current valid email address and to periodically visit our website and/or application, as well as this Privacy Statement page, to view any changes.
If you continue to use our website or application after the changes are posted, you agree to those changes.